All hair extension services begin with a consultation and colour‑match appointment, booked at least two weeks before your fitting. This ensures the perfect shade, length and amount of hair are selected for a seamless, natural result. If you miss or do not attend this appointment, a £20 cancellation fee will apply. To reschedule, please provide a minimum of 48 hours’ notice.
Once your consultation, colour choice and method have been agreed, your fitting appointment will be arranged. A 100% hair deposit is required at this stage so your extensions can be ordered, as we do not hold stock. This deposit covers the cost of the hair only. The fitting fee is paid on the day of your appointment.
All colouring services require a skin allergy patch test at least 48 hours before your appointment. This can be completed during your consultation.
Please arrive promptly for all appointments. Late arrival may shorten your service time, and we may be unable to complete the full treatment. In all cases, the full appointment fee will still apply, as our schedule runs back‑to‑back.
To maintain a calm and comfortable environment, we kindly ask clients to attend appointments alone. If you wish to bring someone with you, please let us know in advance, as space within the salon is limited.
All deposits and payments are non‑refundable and non‑transferable, unless 48 hours’ notice is given to cancel or reschedule. Further changes may require a new deposit and are at the salon owner’s discretion.
As your natural hair grows, extensions gradually move away from the scalp. Refitting appointments allow us to remove the extensions and reapply them with fresh tapes, bonds or rings, keeping your scalp healthy and your hair looking flawless. Regular refits prevent matting, tangling and long‑term damage.
Tape, nano rings, micro rings, weave: every 8 weeks
Vlight: every 12 weeks
Exceeding these timeframes can cause scalp stress and significantly shorten the lifespan of your extensions. If you cannot attend a full refit, we strongly recommend removal and re‑application to avoid matting.
If extensions have been left beyond the recommended refit period and become matted, additional removal time will be charged at £15 per 30 minutes. Severely damaged extensions may not be suitable for refitting, and a new set may be required.
If you need to adjust your refit appointment, please contact 07572536578 as soon as possible.